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Refund and Cancellation Policy
This policy explains how refunds and cancellations work at LAVO Quick in Pakistan. LAVO Quick is a sole proprietorship owned by . Contact us through email support@lavoquick.com, phone , WhatsApp .
Where refunds go
Refunds always go back the way you paid: - Paid from your LAVO Quick wallet: back to your wallet. - Paid online with JazzCash, Easypaisa or a card: back to the same account or card through our payment provider. Banks and mobile wallets can take several working days to show it. - Paid in cash: our team contacts you to arrange the refund. - LAVO Credit used on a booking goes back to your LAVO Credit with its original expiry date. LAVO Credit itself is never paid out as money.
Cancelling a booking
- Before a washer is booked, cancelling is free. - After booking, cancelling is free until the washer starts their trip. After that a cancellation fee applies. The app shows the fee before you confirm. - For scheduled bookings, cancelling is free until a washer is assigned, and after that until the cut-off time shown in the app. - If the washer is late, you can cancel free. - If you are not at the address when the washer arrives and the waiting time runs out, a no-show fee applies. - For bookings paid from the wallet or online, the fee is taken from the amount refunded. For cash bookings, the fee is added to your next booking. - The washer who was on the way receives the cancellation fee.
Problems with a wash
- Report the problem from the booking in the app. We review the before and after photos and the chat and reply in the app. - If we agree, we refund all or part of the price, back the way you paid.
Cashback after a refund
If a booking is refunded, the cashback you earned on it is taken back. If you have already used it, the amount is added to your next booking.
Wallet balance
You can ask for your wallet balance to be refunded to your original payment method from the Wallet screen. We review and pay approved refunds through the payment provider, usually within a few working days.
Changes
When this policy changes we publish a new version and ask you to accept it the next time you open the app.