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Terms and Conditions
These terms apply when you book a car wash with LAVO Quick in Pakistan. LAVO Quick is a sole proprietorship owned by . Contact us through email support@lavoquick.com, phone , WhatsApp .
Booking a wash
- You see an estimated price for each car based on its category. You may offer your own price within the limits shown in the app. - Nearby washers accept your price or send one offer of their own. A booking is made only when you accept an offer. - The washer sees your exact address only after you accept their offer. - You can book for now or schedule a time slot. If no washer accepts, our team tries to find one for you; if none is found, the request closes and you pay nothing.
Paying
- You pay with the methods the app shows for your area: the LAVO Quick wallet, JazzCash, Easypaisa or a card through our payment provider, or cash to the washer. - Online payments are taken after you accept an offer and are processed by our payment provider. We never see your card number or PIN. - The price you accept includes sales tax unless the app shows tax separately.
LAVO Credit
- Cashback and top-up bonuses are given as LAVO Credit, a separate promotional balance. - LAVO Credit can pay only part of a booking, up to the share shown in the app. It expires after the period shown in the app, and it cannot be withdrawn, refunded as money or transferred. - Cashback is added only for completed bookings and may take some time to appear. If the booking is refunded or disputed, the cashback is taken back; if you have already used it, the amount is added to your next booking.
Cancelling
- You can cancel a request at no cost before a booking is made. - After booking, you can cancel free until the washer starts their trip. After that a cancellation fee applies; the app shows the fee before you confirm. - For a scheduled booking you can cancel free until a washer is assigned, and after that until the cut-off time shown in the app. - If the washer is late, the app tells you and you can keep waiting or cancel free. - If you are not at the address when the washer arrives, the washer waits for the time shown in the app. After that they can close the booking and a no-show fee applies. - If you paid in cash, any fee you owe is added to your next booking.
The wash
- Washers use a waterless method only and take photos of every car before and after the job. - Please make sure the washer can reach the car and that it is parked where washing is allowed. - If something goes wrong, report it from the booking in the app. We review every report.
Damage to your car or property
- If you think the washer damaged your car or property, report it from the booking in the app within 24 hours of the wash, with clear photos of the damage. - We compare your photos with the washer's before and after photos and the chat, and we may ask you and the washer for more details. - The washer is responsible for damage they cause. Damage that already shows in the before photos was not caused by the wash. - We tell you our decision in the app. If the washer caused the damage, we agree the repair or compensation with you and recover it from the washer.
Chat and calls
- You can chat and call your washer inside the app while the booking is active. Phone numbers stay hidden on both sides. - Do not share phone numbers, links or email addresses in the chat; the app blocks them.
The wallet
- The wallet can only be used to pay for LAVO Quick washes. It cannot be transferred to another person or withdrawn as cash. - You can ask for your wallet balance to be refunded to your original payment method from the Wallet screen.
Your account
- Keep your phone and the one-time codes we send you safe. - We may suspend accounts used for fraud or abuse, including misuse of offers and cashback. - You can delete your account at any time.
Changes
When these terms change we publish a new version and ask you to accept it the next time you open the app.