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Service Delivery Policy
LAVO Quick sells a service, not goods, so nothing is shipped. This policy explains how and when a wash is delivered at your address. LAVO Quick is a sole proprietorship owned by . Contact us by email at support@lavoquick.com, phone , WhatsApp .
Where we deliver
We wash cars at the address you choose in the app, in these areas of Lahore: DHA, Gulberg and Johar Town. The app checks your address when you book and tells you if it is outside our areas.
The car must be parked where the washer can reach all sides of it, and where washing is allowed. Our washers use the waterless method only, so no water connection is needed.
When we deliver
- Washes are done .
- Now: the washer who wins your booking comes straight away. The app shows a live arrival time and the washer's position on the map.
- Scheduled: you choose a time slot from 1 hour to 7 days ahead. The washer arrives in that slot.
- A wash takes about 35 to 75 minutes per car, depending on its size. See Services and prices.
When the booking is confirmed
A booking is confirmed when you accept a washer's offer in the app. For JazzCash, Easypaisa and card payments, it is confirmed once the payment provider tells us the payment went through. You get a notification in the app at every step: booked, on the way, arrived, washing and complete.
If the washer is late or cannot come
- If the washer is late, the app tells you, and you can keep waiting or cancel free.
- If the washer cancels, we offer the job to other washers straight away, and our team can assign one. If nobody can come, the booking is cancelled and any amount you paid is refunded in full, back the way you paid. See the Refund and Cancellation Policy.
- Washers who cancel after booking or do not show up can be charged a penalty.
If you are not available
If you are not at the address when the washer arrives, the app notifies you and the washer waits for the time shown in the app. After that, the washer can mark you as not available, but only while they are at your address. The booking then closes and a no-show fee applies.
Proof of service
The washer must take photos of every car before the wash can start and again before it can be marked complete. The app records the time and place of each photo. You see the photos, the total, the payment method and the invoice number on the booking in the app.
If something is wrong
Report a problem from the booking in the app. We review the photos and the chat and reply in the app. If we agree, we refund all or part of the price.