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Privacy Policy
LAVO Quick ("we") runs a doorstep waterless car wash service in Pakistan. LAVO Quick is a sole proprietorship owned by . Customers book a wash in the LAVO Quick app; verified freelance washers and washers employed by LAVO Quick do it. You can reach us through email support@lavoquick.com, phone , WhatsApp . This policy covers the LAVO Quick app (for customers and for washers) and our website.
What we collect
- Account: your mobile number (to sign in with a one-time code), your name and your language. - Customers: your cars (make, model, engine size and plate if you add it), the addresses and map pins you book at, your bookings, ratings, chats and calls with your washer, and reports you send us. - Washers: your CNIC number (stored encrypted), CNIC and selfie photos and the police character certificate for verification, payout account details (stored encrypted), and your location only while you are online, including in the background if you allow it so you keep getting nearby jobs. Going offline stops it. - Wash photos the washer takes of each car before and after the job, with the time and place they were taken. - Payments: wallet balance and transactions, LAVO Credit, top-ups, refunds, cash collected, washer wallet, earnings and payouts. Card and mobile wallet details are entered on the payment provider's page; we never see or store your card number or PIN. - Chat and calls: the messages you send in the in-app chat. For in-app calls we keep a call log (who called whom, when and for how long). We do not record calls. - Device: a device identifier to keep you signed in and to prevent misuse of offers, a push notification token if you allow notifications, and crash reports (app version, phone model and what went wrong) so we can fix errors. - Website forms: what you send us through the contact or account deletion forms.
How we use it
- To match your request with nearby washers, show prices and arrival times, and run the booking. - To take payments, keep your wallet and LAVO Credit, pay washers and keep financial and tax records. - To verify washers, keep customers and washers safe, handle complaints and prevent fraud, including misuse of cashback and offers. - To send booking updates as push notifications and in the app's notification list. We send SMS only for the sign-in code.
Who sees it
- Your washer sees your name, your cars and the area, and your exact address only after you accept their offer. Neither side ever sees the other's phone number. - Customers see the washer's name, rating, number of washes and position while the washer is on the way. - Our staff see what they need for their work. When a booking has a complaint or a safety report, authorised staff can read its chat; every such view is recorded. - Service providers we use to run LAVO Quick: the SMS provider (sign-in codes only), the payment gateway, push notifications, voice calls, maps, crash reporting and hosting. They only get what they need for that service. - Authorities, when the law requires it.
We do not sell your data and do not use it for third-party advertising.
How long we keep it
We keep your account while you use LAVO Quick. You can send chat messages until a short time after a booking ends; after that the chat is read only and is kept for complaints. Booking and payment records are kept as long as the law requires for accounting and tax, even after you delete your account, but without your name and number. Washer verification documents are deleted when the account is deleted.
Security
Connections use HTTPS. Sensitive data (CNIC numbers, payout accounts and provider keys) is encrypted at rest. Verification documents can only be opened by authorised staff through short-lived links. Staff actions on accounts and money are logged.
Your choices and rights
- See and edit your profile, cars and addresses in the app. - Turn off notifications or location permission in your phone settings (washers must share location while online to get jobs). - Delete your account in the app: Profile, then Delete account, or through the form on our website. - Ask us for a copy of your data or to correct it through email support@lavoquick.com, phone , WhatsApp .
Children
LAVO Quick is for people aged 18 and over.
Changes
When this policy changes we publish a new version and ask you to accept it the next time you open the app.