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Washer Terms
These terms apply when you work as a washer through the LAVO Quick app in Pakistan. LAVO Quick is a sole proprietorship owned by . Contact us through email support@lavoquick.com, phone , WhatsApp .
Joining
- Freelance washers register in the app and pass verification: CNIC, a selfie, a police character certificate and a payout account. We approve accounts after checking them. - Washers employed by LAVO Quick are set up by us and follow these terms together with their employment terms. - A freelance washer may join a partner's team with a team code. - Freelance washers bring their own waterless washing kit. Washers employed by LAVO Quick are issued a kit by us.
Getting jobs
- Freelance washers receive nearby requests while online and may accept the customer's price or send one offer within the limits shown. - Washers employed by LAVO Quick receive jobs we assign and accept or reject them with a reason. - Your location is shared only while you are online.
Doing the job
- Use the waterless method only. Never use a hose or running water at a customer's home. - Take the required photos of every car before you start and after you finish. - Treat customers and their cars with care. You never see the customer's phone number; use the in-app chat and calls, and do not share your own number, links or email addresses. - If the customer is not at the address, wait for the time shown in the app before you mark them not available. You can only do this at the address.
Money
- Freelance jobs: LAVO Quick keeps a commission on each job. Sales tax, the payment gateway fee on online and wallet payments, and the team fee for team members come out of the rest. The app shows every amount and your earning before you accept. - Cash jobs: you collect the cash and keep it. LAVO Quick's share and the sales tax (and the team fee for team members) are taken from your washer wallet when you complete the job. You need enough wallet balance to receive cash requests. - Your washer wallet never goes below zero. If a deduction is larger than your balance, the rest is recorded as dues and recovered from your next top-up or earnings. While you have dues you do not receive cash requests. - Earnings from online and wallet payments are paid to your payout account on the weekly payout day, minus any tax the law requires. - Penalties for cancelling after booking or not showing up are taken from your washer wallet when they apply. - Partners receive team earnings from the team fee of their team members. Bonuses may be offered from time to time and are not guaranteed. - Washers employed by LAVO Quick receive the earning we set for each job and hand over the cash they collect.
Damage
- You are responsible for damage you cause to a customer's car or property. - Customers report damage from the booking within 24 hours of the wash, with photos. We review your before and after photos, the customer's photos and the chat, and ask for your side before deciding. - Damage that already shows in your before photos is not counted against you, so take them carefully. - If we decide you caused the damage, we tell you in the app, and the agreed repair or compensation is taken from your washer wallet and earnings like other deductions (any rest becomes dues).
Ratings and suspension
- Customers rate every job. Accounts below the minimum rating may be suspended pending review. - We may suspend accounts for fraud, abuse or unsafe behaviour.
Changes
When these terms change we publish a new version and ask you to accept it the next time you open the app.